At Voila Media Agency, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with us online or offline.

1. Who We Are

Voila Media Agency is a creative studio offering branding, social media management, web design, and digital marketing services. Our website and services are based in [South Africa or insert country], but we work with clients globally.

2. What Information We Collect

We may collect the following personal data:

Name, email address, phone number

Business name and website

Billing and payment details

Project-related content and files

Social media account information (if relevant to services)

Any information you voluntarily provide via contact forms, email, or messaging

We also collect non-personal data (like browser type or site usage) through cookies and analytics tools.

3. How We Use Your Information

We use your data to:

Communicate with you regarding services or inquiries

Send invoices, contracts, or proposals

Deliver and manage creative services

Improve our website and marketing efforts

Send occasional updates or newsletters (with your consent)

We will never sell or share your personal data with third parties for marketing purposes.

4. Cookies & Analytics

Our website may use cookies to enhance user experience and gather analytics data (e.g., page views, time spent). You can disable cookies via your browser settings if preferred.

We may use tools like Google Analytics or Facebook Pixel for performance and marketing tracking.

5. How We Store & Protect Your Data

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure platforms such as encrypted drives, password-protected systems, and GDPR-compliant tools (e.g., Google Workspace, Stripe, Wix, Canva, etc.).

6. Third-Party Services

If we use third-party platforms (e.g., Canva, Mailchimp, Wix, PayFast), their own privacy policies apply when handling your data. We recommend reviewing them for more information.

7. Your Rights

You have the right to:

Access the personal data we hold about you

Request correction or deletion of your information

Withdraw consent for marketing communication

Lodge a complaint with a data protection authority

To exercise your rights, contact us at: [email protected]

8. Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for accounting or legal purposes).

9. Policy Updates

We may update this Privacy Policy occasionally. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly.

By using our website or services, you agree to this Privacy Policy.

If you have any questions, feel free to contact us at [email protected].